We believe some of you may have experienced a delay in customer service support over the last 24 hours or so. 

As you are aware, the customer service operations was disrupted due to the severe cyclone Vardah, which hit Chennai on the 12th of December'2016. We are slowly catching up on the support backlogs, though mobile networks remain weak. We apologize for any delay in responding to the support calls, chats or emails during this period. Please bear with us till we regain normalcy. 

Also take a look at the Service Disruption blog for more details and follow this Forum post for further updates.