Zoho (ManageEngine) recognized in the IDC MarketScape: Worldwide Observability 2025 report

We’re pleased to share that Zoho (ManageEngine) has been recognized as a Major Player in the IDC MarketScape: Worldwide Observability 2025 Vendor Assessment (doc # US53004325, November 2025) . We believe this recognition reflects our continued progress toward building a unified, intelligent observability platform that helps IT teams operate proactively instead of reactively.

A holistic observability model

Our approach to observability is built around a single, integrated platform that brings together performance, user experience, operational intelligence, and cost governance. To support this, the platform spans five solution areas:

• Workload observability (FSO) for applications, infrastructure, microservices, and distributed environments
• Workplace observability (ITOM) for networks, devices, and hybrid infrastructure
• Digital experience monitoring (DEM) for end-user and synthetic experience insights
• AI-driven operations (AIOps + Agentic Ops) to cut noise and increase autonomy
• Cloud cost management (FinOps) to improve cost-to-performance alignment

This structure ensures customers don’t just collect metrics, they gain operational context and business relevance.

Depth across the stack

We believe that the key reason for this recognition is the platform’s ability to provide foundational visibility across infrastructure, applications, and networks , while also supporting hybrid and multi-cloud footprints. From synthetic monitoring to real-time performance tracking, customers can assess both backend health and user experience continuity in the same workflow. Broad integration coverage also helps extend observability into existing enterprise ecosystems without replacing established tooling.

Scalable delivery built for global IT

Zoho’s global delivery model focuses on giving customers wide geographical coverage with predictable and efficient cost structures. The presence of multiple support regions, structured onboarding programs, and standardized implementation practices enable faster go-live and consistent service quality. This balance particularly benefits mid-market and enterprise teams that want mature operational support without premium pricing.

AI that moves beyond insights

Today, Zia , our AI assistant, helps users interact with observability data through natural language and guided insights. Going forward, we are extending this foundation with agentic AI capabilities , enabling the platform to analyze, decide, and act autonomously in more operational scenarios, backed by governance and runtime security safeguards. The objective is to make IT operations not only intelligent, but increasingly self-driven.

Looking ahead

We believe this IDC MarketScape recognition validates the direction we’re building toward: observability that evolves into operational autonomy, delivered through a single, unified platform, built with choice, privacy, and enterprise readiness at its core.

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