IT Service Management | Europe
Key Findings
Technologies to improve business efficiency #
Artificial intelligence/machine learning and IoT are both (63%) technologies organizations are betting on to improve business efficiency.
Preferred platform for IT management tools #
Respondents equally preferred IT tools implemented using both a SaaS (43%) and a hybrid (41%) model.
Average number of IT tools used? #
71% of respondents use more than 10 IT-related tools in their team or organization.
Software license management #
42% of respondents use internal software to maintain the organization's various software licenses.
